Golden3 Terms & Conditions – Malaysia Platform Usage Guide

The golden3 platform is an online entertainment service designed specifically for players in Malaysia. To register and use golden3's services, you must meet all of the following requirements without exception:

• At least 18 years old at the time of registration. Golden3 complies with child protection laws and does not permit minors to access any part of the platform.
• Residing in or accessing the platform from a region or country that does not restrict the use of online entertainment platforms such as golden3.
• Not an employee of golden3, any affiliated company, a business partner, or an immediate family member of any of the above.
• Have never been banned or prohibited from using the golden3 platform by golden3.
• Full legal capacity to participate in and be bound by this agreement.

Each individual is only permitted to hold one golden3 account only. Holding multiple accounts is a serious violation of our terms and may result in the closure of all associated accounts without compensation. All information provided during registration must be accurate, complete, and updated whenever changes occur.

By registering a golden3 account, you agree to provide the following information accurately:

• Full legal name as shown on your Malaysian identity card (MyKad) or valid passport.
• An active email address that you have access to.
• A valid and active Malaysian mobile number.
• Your exact date of birth for age verification.

Your account password is your sole responsibility. Golden3 strongly recommends using a strong, unique password and not sharing your login credentials with anyone. Golden3 is not liable for any losses resulting from unauthorised access caused by a member's own negligence or sharing of their password.

Golden3 only accepts deposits made through legitimate, approved payment methods. All deposited funds must originate from an account legally owned by the registered member. The use of third-party accounts to deposit funds is strictly prohibited.

The deposit methods accepted by golden3 are as follows:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (direct transfer)
• FPX via Maybank2u, CIMB Clicks, and other participating Malaysian banks

The minimum deposit amount for a golden3 account is RM 50 per transaction. There is no set daily maximum deposit limit; however, golden3 reserves the right to request clarification for deposits exceeding certain thresholds for compliance purposes. Successfully processed deposits will typically appear in your account within 3 to 5 minutes.

Golden3 members are entitled to withdraw their winnings balance subject to the following conditions:

• A completed and approved identity verification (KYC) process.
• All bonus rollover requirements, where applicable, have been met in full.
• No active investigation or inquiry is ongoing in relation to the account.
• The minimum withdrawal amount is RM 50 per transaction.

Withdrawals are processed within 24 business hours for fully verified accounts. Funds will be transferred to the same payment method used for the deposit, or to a Malaysian bank account that has been registered and verified under the member's name.

Golden3 reserves the right to conduct additional security checks before approving large or unusual withdrawals. This is a protective measure for the member and to safeguard the integrity of the platform. Withdrawals that fail due to incorrect account information are the member's responsibility, and golden3 is not liable for any resulting delays.

Golden3 offers a wide range of bonuses and promotions to members, including a Welcome Bonus, weekly cashback, Sports Betting promotions, and other periodic offers. Each bonus is subject to specific terms stated on the relevant promotions page. The general bonus terms for golden3 are as follows:

• Rollover (turnover) requirement: Every bonus credited to your golden3 account carries a rollover requirement that must be met before the bonus balance can be converted into withdrawable funds. Rollover requirements vary depending on the type of bonus.
• One bonus only: Members are only eligible to claim one Welcome Bonus. Any attempt to claim the same bonus more than once through different accounts constitutes a serious breach of terms.
• Expiry date: All bonuses have a stated validity period. Any unused bonuses or unfulfilled rollover requirements within that period will expire automatically.
• Eligible games: Some bonuses may only be used on specific game categories such as slots, Live Casino, or Sports Betting. Please review the relevant bonus terms before use.
• Withdrawal before rollover completion: Withdrawing your balance before bonus rollover requirements are met may result in the cancellation of the bonus and any associated winnings.

All casino games at golden3 — including Live Casino, video slots, table games, and game shows — operate using independently audited RNG (Random Number Generator) systems or feature real dealers in a strictly controlled studio environment. All game outcomes are final and cannot be disputed.

Members are fully responsible for understanding the rules and mechanics of each game before placing a bet. Golden3 is not liable for losses resulting from a player's misunderstanding of how a game works. Demo mode is available for most slots and table games for learning purposes.

In the event of a technical disruption during a match or game round, golden3 will resolve the case based on recorded system logs. Results that were fully completed prior to the disruption will not be altered. For games interrupted before completion, golden3 reserves the right to void the relevant bets and return the wagered amount to the member's account.

Golden3 offers betting markets across a range of sports, including badminton (BWF World Tour, Thomas Cup, Uber Cup, Malaysia Open), international cricket, football (EPL, Malaysia Super League), and E-Sports (Mobile Legends: Bang Bang, VALORANT, Dota 2, and more). All bets are subject to the following conditions:

• Odds: All odds displayed are accurate at the time of display. Golden3 reserves the right to adjust odds at any time before a bet is accepted. Bets that have been submitted and accepted by the golden3 system are valid at the odds shown at the time of submission.
• Match postponed or cancelled: If a match is cancelled or postponed for more than 48 hours from its original scheduled time, all related bets will be voided and stakes refunded.
• Player/participant withdrawal: If a player withdraws before a match ends, the outcome will be determined in accordance with the sport-specific policy stated on the golden3 Sports Betting Rules page.
• Live betting: Bets placed during a live match are subject to time limits set by the system. Golden3 reserves the right to reject or void live bets accepted after an event has occurred if there is a delay in data transmission.
• Maximum bet: Maximum bet limits vary by sport type, tournament, and market. These limits are displayed on each betting option within the golden3 platform.

The security of your golden3 account is a shared responsibility between golden3 and you as a member. Golden3 provides enterprise-grade security infrastructure, including 256-bit SSL encryption, two-factor authentication (2FA), and continuous account activity monitoring. That said, you as a member also have important responsibilities:

• Never share your golden3 account password or login credentials with anyone, including family members.
• Log out of your golden3 account after every session, especially when using a public or shared device.
• Contact the golden3 support team immediately if you suspect any unauthorised access to your account.
• Never share any OTP or verification code received via SMS or email with anyone.

Golden3 will not be held liable for any losses arising from account access by a third party gained through the member's own negligence or intent.

Golden3 reserves the right to suspend, restrict, or close any member's account without prior notice if any of the following occurs:

• Ownership or use of multiple accounts by the same individual or from the same IP address or device.
• Providing false information during registration or the identity verification process.
• Abuse of the bonus system, exploiting odds or technical errors, or using automated software (bots) to play.
• Attempting to launder money or conduct any unlawful financial activity through the golden3 platform.
• Abusive behaviour, threats, or harassment directed at staff or other players on the platform.
• Players found to be under 18 years of age.
• Any other breach of golden3's terms and conditions.

In cases of confirmed account closure involving fraud or serious violations, golden3 reserves the right to withhold all balances including pending withdrawals. For account closures due to other reasons, any legitimate balance will be returned to the member once the investigation is concluded.

Golden3 takes problem gambling seriously and is committed to providing a safe and responsible gaming environment. We offer a range of self-control tools accessible directly from your golden3 account settings:

• Deposit limit: Set daily, weekly, or monthly deposit limits to control how much money you can load into your golden3 account.
• Loss limit: Set a daily or weekly loss limit. The golden3 system will automatically end your session once the limit is reached.
• Play break: Take a break from the golden3 platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or make deposits.
• Self-Exclusion: For more serious cases, you may apply for a long-term self-exclusion from the golden3 platform. Please contact our support team to initiate this process.

If you or someone you know is showing signs of problem gambling, we encourage you to seek professional help. The golden3 platform provides links to relevant support resources.

Golden3 respects the privacy of all its members and is committed to protecting the personal data collected through the platform. The collection, use, and protection of golden3 members' personal data is governed by Privacy Policy golden3, which forms part of these Terms & Conditions in their entirety.

In summary, golden3 collects data as necessary for the following purposes:

• Member identity and age verification.
• Processing of deposits, withdrawals, and other financial transactions.
• Provision of customer support services.
• Compliance with legal requirements and fraud prevention.
• Improving the user experience through anonymised analytics.

Golden3 does not sell or disclose members' personal data to third parties for marketing purposes without explicit consent. Data is shared only with third parties directly involved in the operation of golden3's services, such as payment providers and game providers, and is subject to strict confidentiality agreements.

Golden3 services are provided on an "as-is" basis. While golden3 makes every effort to ensure the platform runs smoothly and consistently, we do not guarantee that the service will be entirely free from technical disruptions at all times.

Golden3 is not liable for any indirect, incidental, or consequential losses suffered by members as a result of:

• Technical disruptions or system failures beyond golden3's control.
• Delays or failures caused by third-party internet networks.
• Game or betting outcomes that a member considers unsatisfactory.
• Loss of winning opportunities due to unplanned downtime.

Golden3's total maximum liability to any member under any circumstances shall not exceed the amount of the member's most recent deposit made within the 30 days preceding the claim.

These golden3 terms and conditions are governed by applicable law. Any dispute that cannot be resolved through negotiation will be referred to a mutually agreed dispute resolution body.

Golden3 reserves the right to modify these Terms & Conditions at any time. Changes take effect immediately upon publication on the golden3 platform. Continued use of the golden3 platform after changes are published constitutes acceptance of the updated terms.